Customer Focus

Our goal is to meet the expectations and needs of not only our customers, but their inherent society, while creating value-added incentives for their end users. The 2MA-Group will become an integral part of the team, respecting the goals and foundations of our customers.

Services

• Identify potential customers or suppliers with Europe or American markets that can meet your requirements
• Assist in the development of new product ideas for current applications and product lines
• Work with your engineering team, on site or off, to develop prototypes and SOP process
• Monitor and investigate output from design of experiments or other testing requirements
• Provide monthly or biweekly Fast-Track updates on product progress (with problem issues list)
• Hold monthly or biweekly meetings with customers or suppliers on general issues for concerns
• Provide vocational visibility or monitor quarantine processes, quality concerns or spills
• Audit or monitor progress of detained suspect material from the manufacturing process
• Audit or monitor the quality process within individual groups
• Work with logistics groups to ensure on-time deliveries or expedited materials
• Assist in the planning of facilities visits for customers within Europe or American locations
• Meet customer specified requirements on items that need to be identified individually